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(EMAILWIRE.COM, December 30, 2012 ) Sydney, Australia – Paramount Training and Development announces its new training program on customer service for businesses – Managing Customer Service.
This intends to offer a high level training session for managerial staff to provide and implement systems to offer excellent customer service. Excellent customer service plays a very important role and was considered to be a prerequisite for any successful company. Yet, it is sometimes overlooked by some customer service manager or supervisor.
Managing Customer Service session provides a concise background to the businesses for building good relationships with clients, investigates the management structure of customer service, explains the role of a customer service manager and provide techniques that are easy to implement and will enhance customer service satisfaction. It also deals with the real and current issues that a manager or a supervisor has to face and resolve in their day to day activity. People always remember the times when they experience great service, likewise to those that they encountered unpleasant. Excellent customer service does not come by an accident.
Paramount Training and Development will assist the participants with new ways to identify and establish links between excellence in customer service and business practices and policies. The session also develops the skills and practices that are essential elements of a customer service focused manager. It also helps employers to recognize what employees are looking for to be truly engaged and for them to recognize who their customers are and what they are looking for. Most importantly it develops new strategies for creating engaged employees and satisfied customers.
The need for leading, promoting and enhancing a customer focused culture is essential within every organisation. The new training session presents an opportunity to explore responsibilities within the job role as a customer service agent. The session is delivered in such a way for a re-energising and motivational experience.
About Paramount Training and Development:
The business was started in 2007 to improve and change the training industry. Paramount sought out a new way to train by using individual learning styles. Paramount Training and Development now provide a wide range of training options across Australia catering for every industry, each session combines entertainment with training in order to provide a fun and motivational experience for participants.
For further information about Paramount Training and DevelopmentÂ’s services, please visit the website at www.paramounttraining.com.au
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